Ordering
When will my order ship?
We process and ship all orders within the same day or the next business day after your purchase. For orders placed after 1:00 pm EST on Friday — or over the weekend or on holidays — they will be shipped on the next business day.
Where do you ship to?
We ship worldwide from our warehouses in the USA, Japan, and China. Please note that international delivery times may vary depending on your location and may attract import costs if your destination is outside these regions.
I have a question about my order, who can I talk to?
Please use the contact form on the Contact Us page to send us your queries.
Product
How are the product materials sourced?
We source all our product materials ethically and in an environment-friendly manner. Most of the items are sourced locally to help other small businesses and support local artists.
Returns
What is your return policy?
Please refer to the Returns & Exchanges page for our return policy.
My item arrived damaged. What should I do?
We take the utmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged, let us know by sending us a message via our contact page.
Payment
Do you offer cash on delivery?
Unfortunately, we don’t offer cash on delivery. But we have a lot of options that allow flexible payments and vouchsafe your money in case you need to initiate a return due to product faults.